Shipping policy
Shipping Policy
Processing Time:
- Your order will be processed within 2 business day (excluding weekends and bank holidays) after receiving your order confirmation email.
- You'll get another notification when your order is dispatched.
- While we aim to deliver within 2-5 days, occasional delays may occur due to high order volumes or postal issues beyond our control.
Shipping Rates & Options:
- We regularly review and seek lower-cost shipping options with reliable couriers.
- We ship to Ireland & the UK.
- Ireland: Free Shipping (limited time offer).
- UK (Mainland): Free Shipping (limited time offer).
- Northern Ireland: Standard flat rate with calculated charges at checkout.
Order Status:
- You'll receive an email with a tracking number when your order ships.
- Allow 24 hours for tracking information to become available.
- Contact contact@skinscalpclinic.com if your order hasn't arrived within 7 days of the shipping confirmation.
Returns & Refund Policy:
- Contact contact@skinscalpclinic.com if unsatisfied, providing your order number and reason.
- Read instructions before using products or devices; we're not liable for misuse.
Returns:
- Notify us within 14 days of receiving goods for returns.
- Email contact@skinscalpclinic.com with your order number and reason.
- Ensure well-packaged returns; we're not responsible for transit-damaged items.
Damaged and Incorrect Products:
- Email contact@skinscalpclinic.com within 48 hours for damaged or incorrect items.
- Include your order number and a photo of the item's condition.
Refunds:
- Once we receive and confirm the return in good order, a refund (minus shipping) will be authorized within 3 working days.
- All refunds go to the original payment account/card.
- Depending on your bank's processing, the refund may take additional time to appear in your account.